FAQ
How much do ZOJO t-shirts cost?
A tee is $29.99. Shipping is free on every US order.
How do I pay for my order?
You pay the full amount online at checkout. Nothing goes to print until the payment goes through.
What if my payment fails?
Nothing goes to print until you've paid, so the order shows as unpaid under My orders. Try again from your bag. If you were charged anyway, email hello@wearzojo.com with your order number and we'll check it.
Can I cancel my order?
Yes, for free until it goes to print. Cancel from your Orders page. If it hasn't reached our printer yet, it's cancelled right away with a full refund. If it's with the printer but not printed yet, we ask them to stop it and confirm by email within a few hours, and your full refund goes out once it's cancelled. Once printing has started, it can't be cancelled, but you can return it within 7 days of delivery for a full refund.
Can I change my order after placing it?
Write to us quickly at hello@wearzojo.com with your order number. If printing hasn't started we can usually change the size or address. After that, you can swap the size for free once it arrives.
How long do refunds take?
Refunds to your original payment method take 5 to 7 business days to show up. If you pick store credit instead, it's added to your account right away and you can use it on your next order.
What is store credit?
It's money kept in your ZOJO account. You can take a refund as store credit when you cancel or return, and it gets used at checkout on your next order. It's instant, so it's the quickest way to get your money back.
What is your return and exchange policy?
7-day easy returns. Within 7 days of delivery you can return your tee for a full refund, for any reason. A damaged or misprinted tee gets a free replacement, and a size that doesn't fit can be swapped for free. Keep it unworn and unwashed with the tag on. The full details are on our exchange and return policy page.
What if I receive a damaged or wrong item?
Open your order from the Orders page within 7 days, choose Return or replace, tell us what's wrong and add clear photos. We send a new one or refund you in full. If the package looks damaged when it arrives, don't accept it.
How long does shipping take?
Every tee is printed to order in the USA. Orders are usually delivered in 5 to 9 business days. Shipping is free.
Can I track my order?
Yes. You get a tracking link by email when your order ships, and you can see it any time on your Orders page.
What if my order is late or lost?
If tracking says delivered but you don't have it, check with family, neighbors or building staff first. Then email us within 48 hours with your order number and we'll raise it with the carrier. In genuine cases we refund you in full after the check, which can take up to 10 business days.
Do you ship outside the United States?
Not from this store. We ship to US addresses only.
What fabric are ZOJO t-shirts made of?
Each product page lists its own fabric.
Do ZOJO t-shirts run true to size?
Check the size chart on the product page before you order. It lists the tee's measurements in inches.
How do I wash my ZOJO t-shirt?
Wash it inside out in cold water and dry it on low heat. Turn it inside out again before ironing so the print stays safe.
How do I contact ZOJO?
Email hello@wearzojo.com. You can also message us on WhatsApp from the contact page.